The starting point for any technical writing project is the research phase. Usually, we need to collect different kinds of information from several of your people. Our job is to get that information as quickly and efficiently as possible. This is similar to the way a newspaper reporter collects and organizes the news - a sort of "technical reporting" job. We know how to do our research with a minimum of disruption for your people. (Odds are, they already have a few other things to do.)